02Watch system · 311
Monitor NYC 311 complaints
Watch supported 311 complaint records relevant to properties you enroll. A 311 complaint is not automatically a violation.
Lookup is free and does not enroll a property. Email alerts on every plan; SMS on Pro and Enterprise. Cadence varies by source.
- SourceSupported 311 complaint records
- WatchEnrolled property · automated cadence, varies by source
- ChangeA new matching record is detected and attributed to its source
- SignalEmail on every plan · SMS on Pro and Enterprise · dashboard and Action Center
01What is monitored
Supported 311 complaint records
NYC 311 accepts public complaints about building conditions, construction, noise, and related issues. Some are referred to DOB or other agencies. Monitoring covers supported 311 records associated with enrolled properties.
311 matching can include nearby locations. This is not a complete citywide 311 feed.
- 01Supported 311 complaint types tied to the address
- 02Status fields when the public source provides them
- —Not every city record. Coverage follows the supported public dataset for this category.
02How it works
Add property → Monitor → Alert → Act
A lookup does not enroll a property. After you subscribe and add an address, DOBGuard runs continuous automated monitoring of supported public records. Cadence varies by source and record category.
- 01
Add property
Enroll an NYC address in your monitoring account.
- 02
Monitor
Supported public records for this category are checked on an automated cadence.
- 03
Alert
When a relevant new record is detected, you can be notified. Timing is not guaranteed.
- 04
Act
Review in the dashboard. Use Action Center to organize follow-up. Filing help is a separate service.
03Who uses this
Owners, managers, and portfolio teams
People who already work NYC buildings and want this category watched without checking the city portal every week.
- Property ownersWatch buildings you own.
- Property managersKeep staff and owners aligned on new records.
- Residential managersResidential and mixed-use portfolios.
- Portfolio teamsPro covers up to 20 properties. Enterprise is quoted up to 150.
Plans and SMS availability: pricing. DOBGuard is not affiliated with NYC DOB or any government agency.
04FAQ
About this category
01Does a 311 complaint mean I have a violation?
Not necessarily. A complaint is a report. A violation is a separate agency action. Monitoring watches supported records of both kinds when they appear.
02How quickly will I be notified of a new 311 complaint?
Cadence varies by source. Alert timing is not guaranteed.
05Start
Start monitoring this category
Subscribe, then add a property. Lookup and the $29 historical report are separate.