Privacy Policy

Effective Date: September 30, 2026

1. INFORMATION COLLECTION PRACTICES

Personally Identifiable Information

We collect personally identifiable information ("PII") and personal data that you voluntarily provide, disclose, or transmit to us when you:

• Register for an account or establish a user profile
• Subscribe to our services or enter into service agreements
• Contact us for technical support, customer service, or general inquiries
• Enroll in newsletters, marketing communications, or promotional materials
• Provide payment, billing, or financial information
• Engage with our digital platforms or interactive features

Such information may include, without limitation:

• Full legal name, electronic mail address, and contact information
• Corporate name, business designation, and commercial information
• Real property addresses you choose to monitor, geographical references, and location-based data you provide
• Payment instruments, billing information, and financial data
• Telephone numbers for alert notifications and emergency communications
• User preferences, account configurations, and personalization settings
• Authentication credentials and security information

Automatically Collected Data and Tracking Information

We automatically collect, process, and store certain technical information and usage data through various mechanisms, including:

• Internet Protocol ("IP") addresses, device identifiers, and unique user identifiers
• Browser specifications, operating system information, and device characteristics
• Usage patterns, behavioral analytics, and interaction data
• Tracking technologies, cookies, web beacons, and similar mechanisms
• Log files, error reports, and system diagnostics
• Referral sources, navigation patterns, and session information

2. INFORMATION UTILIZATION AND PROCESSING PURPOSES

We utilize, process, and leverage the information we collect for the following legitimate business purposes and lawful bases:

• Service Provisioning and Delivery: To provide, maintain, enhance, and optimize our notification services (SMS/MMS, email, automated voice) and related functionalities
• Account Administration: To create, manage, and maintain your user account and subscription services
• Communication and Correspondence: To transmit service-related notifications and, where applicable, newsletters/marketing (with opt-out controls)
• Financial Processing: To process payments, manage billing cycles, and administer subscription services
• Customer Relations: To respond to inquiries, provide technical support, and enhance customer experience
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal obligations
• Business Intelligence: To analyze usage patterns, conduct market research, and improve service offerings
• Security and Fraud Prevention: To protect against unauthorized access, fraudulent activities, and security threats

Consent to Communications

By subscribing, you expressly consent to receive automated SMS, email, and voice alerts related to your account. Consent is voluntary and may be revoked at any time by replying STOP to SMS or updating preferences in your dashboard. We store consent records (phone number, timestamp, IP address, user agent, and the consent language presented) to comply with messaging requirements.

3. INFORMATION DISCLOSURE AND THIRD-PARTY SHARING

Service Providers and Business Partners

We may disclose, share, or transfer your information to trusted third-party service providers, vendors, and business partners who assist us in conducting our business operations, including but not limited to:

• Telnyx: For telephony services (SMS/MMS/voice) and delivery of alerts under A2P/10DLC
• SendGrid/MailerLite: For electronic mail delivery (transactional and, where applicable, newsletters)
• Stripe: For payment processing, subscription management, and financial transactions
• Cloud Infrastructure Providers: For data hosting, storage, and computing services
• Analytics and Metrics Providers: For website analytics, user behavior analysis, and performance monitoring
• Customer Support Services: For technical assistance, customer service, and user support
• Professional Services: For legal, accounting, auditing, and consulting services

No Sale of Personal Information: We do not sell personal information to third parties.

6A. MESSAGING PROGRAM TRANSPARENCY (SMS/MMS/VOICE)

Program type: Account Notifications (non‑marketing). Alerts may originate from +1‑347‑929‑0665 (alerts). Support: +1‑347‑929‑0518. Message delivery is not guaranteed and may be delayed, blocked, or fail due to carrier or network issues. Message and data rates may apply; frequency varies. Reply STOP to opt out; HELP for help.

These third-party entities are contractually bound by confidentiality agreements and data processing addenda to maintain the confidentiality and security of your information and may only utilize such information for the specific services they provide to us.

Legal and Regulatory Disclosures

We may disclose your information when compelled by law, legal process, or in good faith belief that such disclosure is necessary to:

• Comply with legal process, court orders, subpoenas, or governmental requests
• Protect and defend our rights, property, assets, or safety
• Investigate potential violations of our terms of service or user agreements
• Respond to claims of illegal activity, intellectual property infringement, or other wrongdoing
• Cooperate with law enforcement agencies and regulatory authorities

4. DATA RETENTION AND STORAGE PRACTICES

We retain your personal information for the duration reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Throughout the duration of your active account status and subscription period
• For such period as required to provide ongoing services and support
• To satisfy legal obligations, regulatory requirements, and compliance mandates
• To resolve disputes, enforce agreements, and protect our legal interests
• For legitimate business purposes and operational requirements

Upon determination that retention is no longer necessary, we will securely delete, destroy, or anonymize your information in accordance with our data retention policies and applicable legal requirements.

5. INFORMATION SECURITY AND PROTECTION MEASURES

We implement and maintain appropriate technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, destruction, or misuse. These safeguards include:

• Advanced encryption protocols for data transmission and storage
• Secure Socket Layer (SSL) technology and transport layer security
• Regular security assessments, audits, and vulnerability testing
• Multi-factor authentication and access control mechanisms
• Employee training programs on data protection and security practices
• Incident response procedures and breach notification protocols

Notwithstanding the foregoing security measures, no method of electronic transmission or storage is completely secure, and we cannot provide absolute guarantees regarding the security of your information.

6. DATA SUBJECT RIGHTS AND PRIVACY CONTROLS

Subject to applicable law and jurisdictional requirements, you may have certain rights regarding your personal information, including:

• Access Rights: The right to request access to and obtain copies of your personal information
• Rectification Rights: The right to request correction or updating of inaccurate or incomplete information
• Erasure Rights: The right to request deletion or removal of your personal information
• Portability Rights: The right to request your data in a structured, commonly used, and machine-readable format
• Objection Rights: The right to object to certain processing activities or direct marketing
• Consent Withdrawal: The right to withdraw consent where processing is based on your consent
• Restriction Rights: The right to request restriction of processing under certain circumstances

To exercise these rights, please submit a written request using the contact information provided below, along with appropriate verification of your identity.

7. MARKETING COMMUNICATIONS AND CONSENT MANAGEMENT

Electronic Communications Consent: By utilizing our services and agreeing to our Terms and Conditions, you provide explicit consent to receive:

• Transactional electronic communications related to your account, services, and billing
• Newsletters containing violation alerts, policy updates, and regulatory intelligence
• Marketing communications, promotional materials, and commercial messages about our services
• Educational content, industry insights, and informational materials regarding NYC building regulations
• Service announcements, feature updates, and product notifications

Opt-Out Mechanisms: You may withdraw your consent for marketing communications through the following methods:

• Utilizing the "unsubscribe" mechanism contained in any marketing email
• Contacting us directly using the information provided below
• Modifying your communication preferences through your account settings
• Submitting a written opt-out request via postal mail

Please note that opting out of marketing communications will not affect your receipt of transactional, service-related, or legally required communications.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

9. THIRD-PARTY LINKS

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. CHILDREN'S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

11. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, sell, or disclose, and the right to delete personal information. We do not sell personal information to third parties.

12. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

13. LIABILITY DISCLAIMER (DATA & DELIVERY)

We disclaim liability for inaccuracies in third‑party data, carrier or network failures, or missed alerts. Alerts are informational only and not legal advice; users remain responsible for all decisions and compliance obligations.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our services

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

15. CONTACT INFORMATION AND PRIVACY INQUIRIES

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please direct correspondence to:

123 CR SERVICES LLC
d/b/a DOB Guard
Email: [email protected]
Website: www.dobguard.com
Subject: Privacy Policy Inquiry